FAQs

FAQ

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@greenleafmonkey.com

Where can I place an order from?

A. You can place an order to the United Kingdom.

Is shipping really FREE?

A. Yes, we offer FREE shipping.

How can I pay?

A. We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal. 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in Europe, US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take around 14 days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.  Shipping time can also be effected by other supply chain issues out of our control.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@greenleafmonkey.com

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.